Privacy Policy
Last updated: August 2026
Grout Doctors Limited respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote or use our services.
Information Collection
We collect personal information when you choose to provide it to us, including through our website enquiry forms, email, phone or other communications.
This information may include your name, email address, phone number, property address, photos, measurements, details about the work required and any other information you provide as part of your enquiry.
We may also collect general technical and website usage information through cookies, analytics and similar technologies.
Information Use
We may use your personal information to:
Respond to your enquiries
Assess work and provide quotes or pricing
Arrange site visits and bookings
Carry out our services
Communicate with you about current or previous work
Maintain customer and property job records
Manage repeat, remedial or additional work
Improve our website, services and business operations
Measure the effectiveness of our marketing and advertising
Meet our legal and regulatory obligations
Personal information may be accessed by Grout Doctors Limited directors, authorised employees, contractors and service providers where reasonably necessary to operate our business or provide our services.
We do not sell your personal information.
We may disclose information where required or permitted by law.
Storage and Security
Personal information may be stored electronically using systems and third-party service providers that assist us with operating our website, communications, customer records and business activities.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Access to personal information is limited to people who reasonably require it for business purposes.
Retention of Information
We may retain customer and job information for as long as reasonably necessary for legitimate business or legal purposes.
Because our services relate to individual properties and previous work, records may be retained to maintain an accurate history of completed jobs, assist with repeat or remedial work and respond to future enquiries.
Information that is no longer reasonably required will be securely deleted, anonymised or otherwise disposed of where appropriate.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website operate, understand how visitors use the site and measure the effectiveness of our advertising.
Information collected through these technologies may include your device or browser type, pages visited, referral source, approximate location and interactions with our website.
We may use third-party analytics and advertising services to process this information on our behalf.
You can control or disable cookies through your browser settings and, where available, through cookie preference controls provided on our website.
Access and Correction of Information
You have the right to request access to personal information we hold about you and to request that inaccurate information is corrected.
To make a request, please contact:
Privacy Officer
Grout Doctors Limited
services@groutdoctors.co.nz
We may need to verify your identity before providing access to or correcting personal information.
Privacy Concerns
If you have any questions or concerns about how we collect, use or protect your personal information, please contact our Privacy Officer using the details above.
You may also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.
Links to Other Websites
Our website may contain links to third-party websites.
Grout Doctors Limited is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.
Any updates will be published on this page with the date the policy was last updated.
Copyright
Unless otherwise stated, the content and materials on this website are owned by or licensed to Grout Doctors Limited and may not be reproduced without permission.